Terms and Conditions

 
All Purchases will be dispatched within 2 working days of receipt of Payment, (where possible), including receipt of cheques.

All Prices shown on this Website are shown inclusive of VAT at the current rate,
 and a VAT Invoice will be included with all purchases.
 
Please make Cheques payable to Tuxford Furniture Hardware Ltd. Thank you.

Cooling Off Period (Distance Selling Regulations , or DSRs)
 
By law you have a seven day cooling off period which starts when you receive your goods.
 If you wish to return your order, which must be unused and in the original condition and packaging, you must do so within 7 days of receipt of your goods.
Please state 'Contract Cancellation' as your reason for return.
 
I will refund your Payment and the appropriate postage and packing element of your original P&P charge (Consumer Protection (Distance Selling) Regulations 2000).
For more information on your right to withdraw from your purchase within the seven working days cooling-off period, visit the Department of Trade and Industry's Web site at: http://www.dti.gov.uk/CACP/ca/advice/homeshopping/homeshop.htm.

Returns policy

Aside from the requirements of the Distance Selling Regulations, where you have the right to cancel your contract for a full refund within 7 days,
 I would be happy to replace or refund any item provided it is returned to me within 14 days of your order, or longer if required, provided the goods are returned to me in a resellable condition.
 
Before returning items, please contact me for a return authorisation number.
 
When returning goods, please state as clearly as possible the following information, and ideally enclose a copy of your order:
Your name and address, and telephone number
List of items and reason for returning them.
What you would like me to do (refund / replace with).
 
It is advisable to obtain a certificate of postage at least, for all returns, and to split the goods into parcels of max £32.00 value or send by Special Delivery or Standard Parcel with Compensation for parcels that have a value of over £34.00.
If in doubt - please ask at your local Post Office for advice.